1) Why should I sign up on S.O.S. – IDENTIFICATION CENTER?
Answer: Because it aims to preserve the life of the registered by expediting service in emergency situations by providing information of a data electronic registration.
2) What is the company responsible for the administration of the S.O.S. – Identification Center service?
Answer: The company responsible is LENFER – Serviços de Cadastramentos Ltda – ME, which started its activities in 1990.
3) Where can I buy S.O.S. – IDENTIFICATION CENTER service?
Answer: The only way to buy S.O.S. – IDENTIFICATION CENTER service is at https://www.sosic.com
4) What is the method of payment?
Answer: The only method is using the credit card via PayPal.
5) Is it safe to use my credit card to make payment?
Answer: During the payment process, the number of your credit card is informed by you exclusively to PayPal. We do not view the number of your credit card. When you buy in PayPal, you do not share the data of your credit card with the virtual stores.
6) Is it safe to browse the website S.O.S. – Identification Center?
Answer: We would like to explain that, as stated by our digital certification Thawte, you can be sure that all information sent through this website, at pages with address starting with HTTPS, is being encrypted, protecting it from being intercepted by unauthorized recipients. You can submit sensitive data, such as credit card information and personal details, with the guarantee that your transaction is secure, private and free of forgeries.
7) What is the method of payment?
Answer: The payment is in cash by credit card.
8) What is the expiration date of my registration at S.O.S. – IDENTIFICATION CENTER service?
Answer: The expiration date of the registration is of 12 (twelve) months after the delivery of the S.O.S. – IDENTIFICATION CENTER kit.
9) How long does it take for the S.O.S. – IDENTIFICATION CENTER kit to be sent?
Answer: The time to send the kit is 15 working days after the confirmation of payment.
10) When can I fill my Cadastral Fiche?
Answer: You can start filling in your Cadastral Fiche soon after receiving the IDENTIFICATION CODE (IC), after confirmation of your payment, and send it via Internet.
11) What are the mandatory fields of Cadastral Fiche People?
Answer: The mandatory fields are: Sex, Date of Birth, Blood Group and RH Factor.
12) How do I update the information in my Cadastral Fiche?
Answer: The information contained in the Cadastral Fiche is updated after filling in the IC, or email, and Password in the User Area of the website www.sosic.com.
13) Is the Password exclusively used and known by the user of the S.O.S. – IDENTIFICATION CENTER user?
Answer: Yes, and he must not transmit his password to third parties.
14) When should I use the collar with S.O.S. – IDENTIFICATION CENTER MEDAL?
Answer: For your security, You should be wearing this all time, 24/7, thus avoiding losing it and consequently spending money on new registration.
15) What should I do if I lose my MEDAL?
Answer: You must communicate the loss of the S.O.S. - IDENTIFICATION CENTER MEDAL (via email help@sosic.com ) immediately after you are aware of it, which will result in the immediate cancellation of registration to prevent unauthorized access to your data by third parties.
16) How the information of the Cadastral Fiche is accessed in an emergency?
Answer: The access is done through the URL of the Cadastral Fiche recorded in MEDAL.
17) What are S.O.S. – Identification Center obligations?
Answer: S.O.S. – Identification Center obligations, in addition to those already mentioned above, are as follows:
a. provide the USER/REGISTERED, by mail, after confirmation of the service price payment, the S.O.S. - IDENTIFICATION CENTER kit comprising a MEDAL AND STEEL CHAIN containing the URL of the Cadastral Fiche for access via the internet.
b. keep the electronic data registration system S.O.S. -IDENTIFICATION CENTER in operation for 24/7, 365 days a year, except in cases of interruption of operation for reasons of force majeure, in order to allow, in emergency situations, the access to personal information of the REGISTERED to those who are in the rescue;
c. communicate via email, in advance, to the USER/REGISTERED any changes to the media and/or the conditions of access to the Cadastral Fiche.
18) How should I do maintain the MEDAL?
Answer: To remove fat, sweat and dust wash your piece with a solution of warm water and a bit of soft and mild detergent. Bathe the piece and gently rub it with your fingers. Do not use brushes. Rinse the piece under running water to remove excess detergent.
A soft cloth should be used, without any chemical. Do not rub the fabric, as the friction can scratch the piece.
The piece cannot be polished, because it would remove a light layer of metal, destroying, therefore, the recording.
19) How can I contact the S.O.S. – Identification Center?
Answer: Through the field Contact us that appears on every screen of the S.O.S. – Identification Center site.
